Returns & refunds
Changed your mind? You can return unopened items within 30 days.
What can be returned
We accept returns of items that are unopened, with the security (void) seal intact, within 30 days of delivery. For hygiene reasons we can’t accept fragrances that have been opened or used, or where the seal has been broken or removed.
Free gifts and samples included with an order don’t need to be returned.
How to return
- Email milore.fragrances@hotmail.com with your order number and the item(s) you’re returning.
- We’ll confirm the return and send you our returns address.
- Pack the item securely in its original packaging and send it with a tracked service. Return postage is paid by the customer unless the item is faulty or we sent the wrong item.
Refunds
Once we’ve received and checked your return, we’ll refund you to your original payment method within 14 days. If you return part of a bundle, the refund is recalculated at the price you would have paid for the items you keep.
Faulty or wrong items
If an item arrives faulty, damaged or isn’t what you ordered, email us within 30 days of delivery with a photo. We’ll replace it or refund you in full, including postage. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of delivery without giving a reason. This right doesn’t apply to sealed goods unsuitable for return for health protection or hygiene reasons once they’ve been unsealed after delivery.
Last updated 3 October 2026.